Frequently asked questions

Ordering & products

How does TakeHome.Art work?
You find a QR code at a hotel, bike rental or tourist spot, scan it, choose a product featuring original street art by a local artist, and pay from your phone. We print it on demand and ship it directly to your home — or anywhere you want it sent. No luggage required.

Where can I find your products?
Through QR codes at our partner locations in Valencia, and directly at our physical point at Pelican Bike Rental, Carrer de la Corretgeria 9, Valencia. You can also browse and order anytime at takehome.art.

Can I order as a gift and send it to someone else?
Absolutely. Just enter the recipient's address at checkout. It's one of our favourite use cases — a souvenir from a city you visited, delivered straight to the person you were thinking of.

Can I personalise a product with my name or travel date?
On selected products yes — you'll see a personalisation option on the product page. We're expanding this feature across more products soon.

What products do you offer?
T-shirts, hoodies, mugs, tote bags, posters and water bottles. All printed on demand with original artwork by local street artists. New products and designs are added regularly.

Shipping & delivery

How long does delivery take?
Europe: 5–10 business days.
United States and Canada: 10–14 business days.
Rest of the world: up to 21 business days.
All orders include a tracking number sent by email.

Do you ship worldwide?
Yes. We ship to Europe, the US, Canada and most countries worldwide. Delivery times and costs vary by destination and are calculated at checkout.

Will I have to pay customs or import taxes?
For orders within the EU — no. For international orders, local customs duties may apply depending on your country. These are the responsibility of the buyer.

I'm flying home tomorrow. Can I still order?
Yes — that's kind of the point. Order now, receive it at home when you're back. No rushing, no bubble wrap, no checked bag fees.

Returns & issues

What if my order arrives damaged or defective?
Contact us within 14 days of receiving your order with a photo of the issue at hello@takehome.art. We'll send a replacement or issue a full refund — no questions asked.

Can I return or exchange for a different size?
Because every product is printed on demand specifically for you, we're unable to accept returns for size or colour preference. Please check the size guide carefully before ordering — it's on every product page. If you're unsure, email us before ordering.

My order hasn't arrived. What should I do?
First check your tracking link — it's in the shipping confirmation email. If your order is more than 30 days overdue, contact us at hello@takehome.art and we'll resend it at no cost.

Artists & artwork

Who are the artists?
Local street artists and muralists from the cities we operate in. Every product clearly credits the artist by name. When you buy from TakeHome.Art, you're directly supporting someone who lives and creates in that city.

I'm an artist. Can I join?
Yes — we'd love to hear from you. Visit our For Artists page to learn how it works and apply.

Are the artworks original?
Yes. Every design is created by a real artist and licensed directly from them. We pay royalties on every sale. No AI-generated art, no stock imagery.

For hotels & partners

I manage a hotel. How can we work together?
We'd love to talk. Visit our For Hotels page for details, or email us at hello@takehome.art with «Hotel partnership» in the subject line.

Is there a cost to become a partner?
We start with a free 60-day pilot — no cost, no commitment. You'll see exactly what your property generates before deciding whether to continue.

Still have a question?

We're real humans. Email us at hello@takehome.art and we'll get back to you within 24 hours.

No hold music. Promise.